The Wick N’ Flame – Return & Refund Policy

At The Wick N’ Flame, each product is thoughtfully hand-poured and prepared with care using premium ingredients. Because candles and home fragrance products are personal-use items, certain products cannot be returned once used or opened.

Returns & Exchanges

We do not accept returns or exchanges on used or burned candles, opened wax melts, custom or personalized products, or sale/clearance items.

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery. We will gladly review the issue and, when applicable, provide a replacement or refund.

For eligible unused items, please contact us before returning your order. Items must be unused, in their original condition, and in their original packaging. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items:

If there is a problem with your order, please email us at thewicknflame@gmail.com within 3 days of delivery.

Please include:

• Your name and order number

• A brief description of the issue

• Clear photos of the item

• Photos of the packaging if the item arrived damaged

Once we receive this information, we will review your request and respond with the next steps.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or burned candles

• Opened or used wax melts

• Custom or personalized products

• Sale or clearance items

Refunds

Once an eligible return or refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to the original form of payment within 5–7 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

Shipping Costs

Original shipping charges are non-refundable unless your order arrived damaged, defective, or incorrect.

If a return is approved for reasons other than damage, defect, or an incorrect item, the customer is responsible for return shipping costs.

Lost or Stolen Packages

The Wick N’ Flame is not responsible for packages that have been marked as delivered by the shipping carrier but are reported lost or stolen. Please contact the shipping carrier for assistance. We will do our best to help you with any information available regarding your shipment.

Order Cancellations

Orders may be canceled within 12 hours of purchase by contacting us at thewicknflame@gmail.com.

After this period, your order may already be in processing and cannot be changed or canceled.

Contact Us

If you have questions about a return, refund, damaged item, or your order, please contact:

The Wick N’ Flame
Email: thewicknflame@gmail.com
Website: thewicknflame.com

We appreciate your support of The Wick N’ Flame and are committed to providing beautifully crafted, clean, elevated, and timeless home fragrance products.